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Feedback | Complaints

Feedback | Complaints (form)

FAQs

How do I give feedback, make a complaint or pass on a compliment?

You can provide feedback or make a complaint via the above Feedback form on this page.
If you feel comfortable and it is safe to do so, please talk to the person who you are unhappy with. You can do this via phone (02) 8970 5534, email (hello@loyalauspportservices.com.au) or via the below Feedback form.
If you feel you have not been heard, or feel you need to escalate your complaint further, the following Agencies
can be contacted:
NDIS Commission Phone: 1800 035 544 (free call from landlines) or TTY 133 677.
Interpreters can be arranged National Relay Service, ask
for 1800 035 544.
Alternatively, you may wish to contact the NSW Ombudsman Office, they are an independent government agency which assists with complaints about government departments, councils and community service organisations
NSW Ombudsman Office Email: nswombo@ombo.nsw.gov.au Phone: (02) 9286 1000 or 1800 451 524 Regional/charges may apply on mobile
phones Translating and Interpreter Service (TIS) 131 450.
If you are deaf, have a hearing impairment or speech impairment, contact them through the National Relay Service: Speak and Listen users phone 1300 555 727
then ask for (02) 9286 1000 NRS Internet relay users
connect then ask for (01) 2345 6789

What can you provide feedback or complaint about?

Anything that you are happy or not happy about, including your satisfaction with the service/s that you receive from us, incident management, if in any way you felt you were not treated well, or if the services did not meet your expectation.

Who can offer feedback or make a complaint?

Participants, Parents, Guardians, Carers, agencies and other service providers.

Getting support to provide feedback or make a complaint.

Providing feedback can sometimes be challenging, so you may want to seek a support person, social worker or advocate to help you with your complaint. Or you might feel more comfortable to ask a friend or family member to assist.

Can I provide anonymous complaint or feedback?

Feedback can also be anonymous, however it may make it difficult to resolve issues in such cases.

Is it private?

Your feedback or complaint is confidential, however there may be some instances where other people need to be informed due to legal requirements. Please refer to the Privacy Policy for more information.